Customer Satisfaction Survey

We strive to provide the best products and service to our customers. We would appreciate it if you could complete this short survey so that we can understand how satisfied you are with Cedenco Foods and have a better understanding of your requirements for the future.

It should take you about 5 minutes to complete.

All survey responses will be kept confidential and are strictly for internal use by Cedenco Foods. Your answers will be collated and presented to Cedenco staff in summarised form without identifying individual survey respondents.

on a scale of 1-7, where 1 is Very Dissatisfied and 7 Very Satisfied.

1. Marketing
How satisfied are you with:
the contact and communication you have with our marketing staff? *:
the timeliness and accuracy of responses to your requests for information? *:
our understanding of your business and our efforts to meet your requirements? *:
our after sales support? *:
Please suggest any ways our marketing team can work with you in a more effective way:
2. Customer Service and administration
How satisfied are you with:
the contact and communication you have with our customer service staff? *:
our shipping and product documentation? *:
our billing and administration of your account? *:
Please suggest ways we can improve customer service and administration:
3. Logistics
How satisfied are you with:
the timeliness and accuracy of our shipments? *:
the physical condition of our products on arrival? *:
Please suggest ways we can improve our logistics service to you *:
4. Our products
How satisfied are you:
that our products meet your overall requirements? *:
that you receive clear and appropriate specifications for our products? *:
that our products meet specifications? *:
with our quality control procedures? *:
with our product development and innovation? *:
with the responses you receive from us on product quality issues? *:
Please suggest any improvements we can make to our products and product information:
Please suggest any new products or product innovations that you would like us to investigate for you:
5. Our company
What is your overall satisfaction rating for Cedenco Foods? *:
Please comment on the factors that contributed to your rating?:
Please make any suggestions as to how we can meet your requirements better in the future:
6. Your details
Company name *:
Respondent *:
Email address *: